About Ordering
When will my order arrive?
Once your order has been placed and your payment has been cleared, your order will usually be shipped out the next business day. Depending on where the order ships to, it will arrive between 1 and 4 business days from shipping date.
How can I pay for my order?
You can pay by Visa, MasterCard, Transfer and Cash
Do I need to register?
In order to shop at www.pentadelemai.com you can be registered and logged in. Registration is free and easy to complete.
I lost my password, how can I get it back?
Please use the 'recover password' button on the 'Login' page and follow the instructions.
How can I cancel my order?
If you need to cancel an order, you can do this by sending an email to pentadelemai@lemai.com.vn. Please state the order number found in your order confirmation and which items you wish to cancel.
Where is PENTA DE LE MAI located?
PENTA DE LEMAI is located in 43R/10 Ho Van Hue St., ward 09 Phu Nhuan DC, HCMC.
How will PENTA DE LEMAI handle my personal information?
PENTA DE LEMAI will not sell or disclose any of the personal information collected at www.pentadelemai.com. This information will only be used to ship your order. Please read our Privacy Policy in the Terms and Conditions for complete information.
About the Products
Where are the brand’s perfumes manufactured?
We handcraft our perfumes in Vietnam, using carefully selected ingredients sourced from reputable suppliers around the world. Each product is developed through a strict quality control process to ensure consistency and excellence in every bottle.
How long is the shelf life of the perfume?
Typically, perfumes have the best shelf life of 3 to 5 years from the date of manufacture, depending on storage conditions. To preserve the fragrance, store the product in a dry place, away from direct sunlight and high temperatures.
What is the proper way to store perfume?
- Store perfume in a cool, dry place.
- Avoid direct sunlight and high temperatures.
- Always close the cap tightly after use.
- Do not store perfume in the bathroom or other humid areas.
Where should I apply perfume to make the scent last longer?
To help the fragrance last longer, apply perfume to pulse points such as:
- Wrists
- Nape of the neck
- Inner elbows
- Behind the ears
Additionally, you can lightly spray it onto your hair or clothing from a distance of 20–30 cm.
Is there an exchange/return policy if the scent doesn’t suit me?
Due to the nature of perfume products, we only accept exchanges or returns in cases of manufacturing defects (such as breakage, leakage, or damage during delivery). Therefore, we encourage customers to try samples before making a purchase.
What are the fragrance notes (top/mid/base notes)?
- Top notes: The initial impression when the perfume is first sprayed, usually evaporating within 15–30 minutes.
- Middle notes: The scent that emerges once the top notes fade.
- Base notes: The deepest layer of the fragrance, lasting the longest on the skin.
About customer service
What are the fragrance notes (top/mid/base notes)?
You can message us directly via our Facebook Fanpage or Instagram, or contact our hotline at 0938137468. Our team will be happy to assist you in choosing the scent that best suits your needs.
I would like to purchase in bulk for gifting/partners. Do you offer support for that?
We offer special discounts for bulk orders. Please contact us directly for personalized consultation and the best pricing.