We are committed to providing you with a perfect shopping experience. However, if you are not completely satisfied with your purchase, please refer to the Return and Exchange Policy below for the terms and conditions.
1. Return and Exchange Conditions
We accept returns or exchanges within 7 days from the date you receive your order, under the following conditions:
The product must be in its original condition, unused, and with the full packaging and tags.
The product must not be damaged, opened, or show any signs of use.
The original purchase receipt or order confirmation must be provided.
Note: We do not accept returns or exchanges if the product shows signs of use (e.g., faded labels, changed fragrance, damaged packaging, or any alterations from its original condition).
2. Non-returnable Products
The following products are not eligible for return or exchange:
Discounted or promotional items, or products made to the customer’s specifications.
Opened or used perfumes unless they are defective or incorrect due to our error.
3. Return and Exchange Process
To request a return or exchange, please follow these steps:
Step 1: Contact us via email at [company email] or phone at [company phone number] to notify us of your return or exchange request.
Step 2: Provide your order details, invoice number, and the reason for your return or exchange.
Step 3: We will provide you with instructions on how to send back the product. Return shipping fees will be the customer’s responsibility unless the product is defective or incorrect.
4. Product Exchange
If you wish to exchange a product, we will send you a replacement once we receive the returned item. If the replacement is out of stock, we will issue a refund to the original payment method.
5. Refunds
Once we receive the returned product and inspect its condition, we will process a full refund to your bank account or credit card used for the original purchase within 7 business days.
6. Shipping Fees
Return shipping costs will be borne by the customer, unless the product is defective or incorrect due to our mistake.
7. Return Address
Please send your returned products to the following address:
43R/10 HO VAN HUE, WARD 09, PHU NHUAN DISTRICT.