I. PENTA DE LEMAI ACCEPTS RETURNS/EXCHANGES IN THE FOLLOWING CASES:
The product received does not match the model or color as ordered.
The quantity is insufficient compared to the order.
The product is damaged during shipping, such as scratches, peeling, or breakage.
The product is defective, expired, or not functioning properly.
Please inspect your order carefully upon delivery. If you encounter any of the issues listed above, kindly contact us via the PENTA DE LEMAI fanpage or call our hotline for support.
Note: PENTA DE LEMAI does not refund shipping fees in cases of product return or exchange.
II. RETURNS/EXCHANGES WILL NOT BE ACCEPTED IN THE FOLLOWING CASES:
You wish to change the color or model of the product without prior notice.
The product is damaged due to customer mishandling, such as torn packaging, scratches, or breakage.
Improper use of the product against provided instructions, affecting its quality.
Failure to comply with the company’s return policy (e.g., not retaining the purchase receipt or requesting an exchange after 30 days from delivery).
III. CUSTOMER SUPPORT CENTER
Feel free to contact us for advice or further information regarding our products:
Story projects:
- Instagram/@pentadelemai
- Tiktok/@pentadelemai.proj
Time capsule:
- Tiktok/@pentadelemai
General information:
- Facebook/pentadelemai
- Threads/@pentadelemai
- Website: www.pentadelemai.com
- Email: penta@pentadelemai.com
- Hotline: 0938 137 468