1. General Introduction
PENTA DE LE MAI offers artistic fragrance products created with passion and creativity. Our official website at www.pentadelemai.com is where you can explore and shop for PENTA DE LE MAI products. These terms apply to all users who access and shop on our website.
2. Ownership and Use of Website
All content on the PENTA DE LE MAI website, including but not limited to images, text, design, logos, software, and other creative elements, is the property of PENTA DE LE MAI or its licensors and is protected by international intellectual property laws. You are only permitted to use the website for personal browsing and shopping, and may not copy, distribute, or reuse any content from the website without our written consent.
3. Ordering and Payment Process
3.1. Ordering
When you place an order on our website, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel orders in case of payment issues or incorrect information.
3.2. Payment
We support various secure payment methods such as bank transfers, credit cards, and e-wallets. You agree to pay the full amount for the confirmed order and are responsible for any additional costs related to the transaction."
4. Shipping Policy
4.1. Shipping Scope
We offer shipping services within Vietnam. Delivery times may vary depending on the delivery address and product availability.
4.2. Shipping Fees
Shipping fees will be specified during the payment process and will be calculated based on your delivery address.
4.3. Product or Shipping Errors
If you receive a defective product or one that does not match your order, please contact us within 48 hours of receiving the item for support with returns or refunds."
5. Return and Exchange Policy
5.1. Return Conditions
We only accept returns or exchanges within 7 days from the date you receive the product. The product must be intact, unused, and in its original packaging with tags.
5.2. Non-returnable Products
Promotional or discounted items, or products made to the customer's specifications, are not eligible for return.
5.3. Return Shipping Fees
Return shipping fees will be borne by the customer, unless the product is defective or incorrect due to our mistake.
6. Personal Information Privacy Policy
6.1. Information Collection
PENTA DE LE MAI collects your personal information when you register an account, place an order, or participate in promotional programs. This information includes your name, email address, shipping address, phone number, and payment details.
6.2. Purpose of Use
The collected personal information is used solely for order processing, improving customer service, and notifying you about promotions or new products from PENTA DE LE MAI. We commit not to share your personal information with third parties without your consent, except when required by law.
6.3. Information Security
We use modern security measures to protect your information. However, no security system is 100% secure, so PENTA DE LE MAI cannot guarantee the complete security of personal information transmitted over the internet."
7. Rights and Responsibilities of PENTA DE LE MAI
7.1. Right to Use Services
PENTA DE LE MAI reserves the right to suspend or cancel any service or order if fraudulent behavior, violation of terms, or unlawful actions are detected.
7.2. Limitation of Liability
PENTA DE LE MAI is not responsible for any damages arising from the use or inability to use our products or services, including but not limited to loss of profits, business interruption, or data loss."
8. Modification of Terms and Conditions
PENTA DE LE MAI reserves the right to modify, update, or amend these terms and conditions at any time without prior notice. Any changes will take effect immediately upon posting on the website. You are responsible for regularly reviewing these terms to stay updated with the latest information.
9. Consumer Rights
9.1. Right to Use Services
Customers have the right to request returns or exchanges in reasonable cases as specified in the Return and Exchange Policy.
9.2. Right to Complain
Customers have the right to file complaints regarding product and service issues. All complaints will be addressed promptly and fairly, ensuring the customer's rights are upheld.
10. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of Vietnam. Any disputes arising from the use of services will be resolved in the competent court of Vietnam.
Contact Us
If you have any questions about these terms or need assistance with our products and services, please contact us via:
Email: penta@pentadelemai.com
Phone: 0938137468
Thank you for using PENTA DE LE MAI's services!